Contact support
Avera Help Center

Questions,
answered clearly.

For order-specific help, contact our support team and include the email used for your order.

Creating your song

Do I need to write the lyrics myself?

No. You answer a guided set of questions about the relationship, important moments and desired musical feeling. Avera turns those facts into lyrics.

What do I receive for free?

Your personalised lyric concept and a short song excerpt. You decide whether to purchase only after listening.

Is every song unique?

Each lyric is created from the details you provide. Musical generation follows your selected direction, and final versions are attached only to your order.

Is the song made with AI?

Yes. Lyrics use Cloudflare Workers AI. Music is generated through Kie.ai using its configured Suno-compatible V6 mode. Avera songs are AI-generated and are not represented as recordings performed by human musicians.

Can I choose the style and voice?

Yes. You can specify mood, musical direction, vocal preference, language and elements to avoid.

Payment & delivery

How much does a complete song cost?

The standard one-time price is $69. An introductory 50% offer may be available to eligible orders; when it is, the preview page and checkout show the exact total before you pay. Lyrics and a short sung preview are free.

Is this a subscription?

No. A complete Avera song is a one-time purchase with no monthly fee.

What does the complete song include?

Full lyric review, two complete musical interpretations, MP3 delivery, and a private ready-to-share page. Additional audio formats are not included by default.

How long does delivery take?

Timing depends on lyric review and music generation, so we do not promise a fixed turnaround yet. Your account shows each order step, and support can help if an order appears stalled.

Which payment methods are accepted?

Payments are handled through the secure checkout provider named on your order. Depending on the active checkout route, this may be Stripe or Waffo Pancake. Waffo.com Limited acts as merchant of record for Waffo purchases and handles payment-related order inquiries and returns. Available payment methods vary by country and provider settings; the secure checkout page shows the methods and final amount before you confirm.

Can personalised work be cancelled?

You may cancel for a full refund before personalized lyric or music production starts. Once production starts, a refund may not be available, subject to consumer law and our Terms. Email hello@averasong.com promptly with your order number. Approved refunds are submitted within five business days; your bank may take another five to ten business days to post them.

Privacy & sharing

Is my story private?

Yes by default. Your song is visible only in your account and private share page. It appears in the public Listening Room only after explicit anonymous or named permission, which you may revoke.

What rights come with my song?

We do not promise copyright ownership, exclusivity or commercial use unless a specific license is displayed before payment. The permitted use for each offer will be stated at checkout. Contact support before purchase if you need broadcast, business or other extended rights.

Company information

Wall Way Co., LimitedWORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP STREET, KOWLOON, HONG KONGHong Kong company registration no. 3228710Incorporated 2 February 2023hello@averasong.com
Still need help?

Have a question about your song?

Tell us what you need and include your order email when relevant. Our support team will help you find the next step.

Contact with support →